Looking to Raise a Complaint?
At 247 Recovery, we pride ourselves on delivering reliable service and genuine support when our members need us most.
However, we understand that sometimes things don't go as planned. If you feel that the service you received did not meet your expectations, we want to hear from you.
We take every complaint seriously and view it as an opportunity to improve. Our aim is always to resolve matters fairly, professionally, and as quickly as possible.
Our Complaints Procedure
Step 1 – Initial Review
We will listen carefully to your concerns and aim to resolve the matter promptly at first contact wherever possible.
Step 2 – Investigation
If the issue cannot be resolved immediately, we will carry out a full review and investigate the matter further.
Step 3 – Escalation
If your complaint remains unresolved after 3 working days, or you are not satisfied with the outcome, it will be escalated to a Senior Manager for further review.
Step 4 – Final Response
Following a thorough investigation, you will receive a formal written response confirming whether your complaint has been upheld or declined, along with a clear explanation of our findings.
Our Promise to You
- We will treat your complaint seriously and with respect
- We will investigate your concerns fairly and objectively
- We will aim to resolve your complaint within 3 working days wherever possible
- If additional time is required, we will keep you informed and aim to conclude the matter within a maximum of 8 weeks
How to Contact Us
If you would like to make a complaint, you can contact us in the way that suits you best:
4 Yelverton Road
Bournemouth
BH1 1DF